Rakuten Kobo

Gift Card Operational Support Specialist (12-month contract)

📍 Location
Toronto, Ontario
⏰ Job Type
Full-time
📅 Posted
March 23, 2026
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Job Description

The Role

We are seeking a detail-oriented and proactive Gift Card Operational Support Specialist to join our team as a contractor until the end of May 2027. This role is critical in ensuring the smooth day-to-day operations of our gift card program, including both physical and digital gift cards. The ideal candidate will be responsible for managing operational processes, troubleshooting issues, coordinating with internal and external stakeholders, and supporting the growth and success of the gift card program.

Key Responsibilities:

  • Designs and implements compelling visual design and display strategies for a retail environment to optimize brand recognition and meet sales goals (in-store or online).
  • Collaborates with internal partners to ensure alignment with current promotions, seasonal campaigns, product launches, branding and product placement.
  • Ensures appropriate product inventory for current displays.
  • Tracks and may assist with r...
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