Generalist, Customer Care-2

Overview

Position Summary: Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

Responsibilities

• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
• May mentor new Customer Care Generalists and attend ongoing training sessions
• Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service
• Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed
• Suppo...