GBS User Experience Manager (UX)

- Relevant skills and experience will be listed so you know why those jobs are a match## Job Description| | || - | - | - | - | - | - || | | - | | | | | | || **GBS User Experience Manager (UX)** | | | | || | | | | || | | | | |**TASKS AND RESPONSIBILITIES*** Own and evolve the UX strategy to align with organizational objectives, positioning experience (Employee, User and Service Experience) as a structural lever for operational success.* Drive and ensure consistent, high-quality user and service experience across functions and become an end-to-end expert for UX processes and methodologies.* Drive and run the Stakeholder and UX Surveys and UX maturity assessment, within organization and translate the insights into clear improvement roadmap.* Play an active role in strategic cross-functional UX initiatives, driving user and customer centricity by orchestrating and synthesizing qualitative and quantitative UX research to identify user needs, pain points, and experience gaps across end-to-en...