Functional Analyst

Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities:*** Document the required functional capabilities and their best CRM implementation approaches;* Define CRM instance strategy taking into account interoperability, standardization, and regulatory constraints;* Design the architecture of the CRM data layer, including the foundations for artificial intelligence;* Evaluate and recommend best practices for integration between the CRM solution and the company's systems;* Define access, security, and consent management models for AI users and agents;* Develop a high-level IT delivery strategy, including data migration and integration;* Collaborate closely with the business, IT, architecture and delivery teams;* Popularize and communicate guidance to multiple stakeholders.**The profile we are looking for is as follows:*** ...