Mazergroup
Full-Time Manager for Service Operations
Job Description
Join Mazergroup's Navin, MB team as a Service Manager, specializing in construction equipment service management. This permanent role focuses on optimizing workflows and elevating the customer experience.
In this pivotal role, you will manage technician operations, oversee the service business growth through proactive customer engagement, and ensure job safety standards. Utilizing your expertise, you'll be the key point of contact for customers, explaining repairs and managing expectations while pushing for high-quality service delivery.
Key Responsibilities:
• Optimize technician workflows to maximize shop efficiency
• Lead service business development and customer outreach
• Manage customer service inquiries and resolutions
• Track and manage service orders and repairs
• Oversee department budget, exceeding financial metrics
Requirements:
• Minimum 5 years of supervisory experience in heavy equipment
• Journeyperson certification in equipment tech prefer...
In this pivotal role, you will manage technician operations, oversee the service business growth through proactive customer engagement, and ensure job safety standards. Utilizing your expertise, you'll be the key point of contact for customers, explaining repairs and managing expectations while pushing for high-quality service delivery.
Key Responsibilities:
• Optimize technician workflows to maximize shop efficiency
• Lead service business development and customer outreach
• Manage customer service inquiries and resolutions
• Track and manage service orders and repairs
• Oversee department budget, exceeding financial metrics
Requirements:
• Minimum 5 years of supervisory experience in heavy equipment
• Journeyperson certification in equipment tech prefer...