Avanti Software Inc.
Full-Time Digital Service Specialist Calgary
Job Description
Become the Digital Service Specialist with YMCA Calgary, where your expertise will enhance community engagement through effective CRM management. This full-time role focuses on support and training.
Serving in a key position at YMCA Calgary, you'll provide leadership in managing the CRM system. Your responsibilities will encompass supervising staff, ensuring data integrity, and optimizing the software’s processes. Engage with various departments to better visualize business performance and improve internal support systems.
Key Responsibilities:
• Manage YMCA Calgary’s CRM system configurations and data integrity
• Train staff and develop documentation for CRM procedures
• Oversee internal ticketing system and triage requests effectively
• Provide exceptional customer service for internal inquiries
• Partner with departments to design KPIs and dashboards
Requirements:
• Minimum 2 years of coordinator experience
• Strong customer service and computer skills<...
Serving in a key position at YMCA Calgary, you'll provide leadership in managing the CRM system. Your responsibilities will encompass supervising staff, ensuring data integrity, and optimizing the software’s processes. Engage with various departments to better visualize business performance and improve internal support systems.
Key Responsibilities:
• Manage YMCA Calgary’s CRM system configurations and data integrity
• Train staff and develop documentation for CRM procedures
• Oversee internal ticketing system and triage requests effectively
• Provide exceptional customer service for internal inquiries
• Partner with departments to design KPIs and dashboards
Requirements:
• Minimum 2 years of coordinator experience
• Strong customer service and computer skills<...