Orange Business
FTS Network Enginner - AL
Job Description
About Us
Join us at Orange Business! We are a network and digital integrator that supports customers across all continents, providing them with consistent, sustainable global solutions. Our dynamic environment allows you to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
As the final technical escalation resource within the Air Liquide NOC support team, you will ensure seamless network operations while collaborating with global teams to tackle complex incidents and drive customer satisfaction.
- Act as the final escalation point for complex technical issues, ensuring prompt and effective resolution.
- Support Level 1 and Level 2 teams through comprehensive knowledge transfer on technical queries.
- Serve as the primary technical contact for customers and Incident Managers, enhancing communication and support.
- Conduct workshops and document processes to fa...