Confederation Place Hotel
Front Office Team Supervisor
Job Description
Supervise the front office team and elevate customer service as a Front Office Team Supervisor. Ensure a smooth check-in/out process while maintaining high service standards and operational efficiency.
In this full-time role, you'll supervise a variety of front desk operations, from managing reservations to training new staff. Your analytical abilities will support performance reporting and revenue generation, while ensuring compliance with safety regulations. Foster a culture that prioritizes guest satisfaction and employee development.
Key Responsibilities:
• Manage front desk operations to ensure guest satisfaction
• Oversee the accuracy of reservations and billing processes
• Resolve guest issues and enhance service recovery efforts
• Maintain effective communication with other departments
• Prepare operational reports for management review
Requirements:
• Experience in hospitality and front desk operations
• Strong leadership and training skills
• ...
In this full-time role, you'll supervise a variety of front desk operations, from managing reservations to training new staff. Your analytical abilities will support performance reporting and revenue generation, while ensuring compliance with safety regulations. Foster a culture that prioritizes guest satisfaction and employee development.
Key Responsibilities:
• Manage front desk operations to ensure guest satisfaction
• Oversee the accuracy of reservations and billing processes
• Resolve guest issues and enhance service recovery efforts
• Maintain effective communication with other departments
• Prepare operational reports for management review
Requirements:
• Experience in hospitality and front desk operations
• Strong leadership and training skills
• ...