Front Office & Reservations Agent

EC3N 1DE London Motel One London-Tower Hill

Front Office & Reservations Agent

Job Description

You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Maintaining Sihot, as well as our electronic bookings systems
• Producing and verifying invoices, including managing payments
• Cash transactions and cashing up
• Administrative and organisational tasks (e.g. managing no-shows, answering emails)
• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internat...