Front Office

Front Office
Queretaro, Mexiko | Human Resources | Berufseinsteiger | Befristet | October 24, ****Job Description
- Role Summary- The Front Office Associate H2R is responsible for advising employees and managers on HR-related matters, addressing user queries regarding HR systems, ensuring prompt issue resolution, contributing to the Knowledge base, and collaborating with different functions for continuous improvement.
The role requires a combination of technical ability, customer service skills, and a proactive approach to problem-solving.
- Main Tasks- Advise employees, managers on general HR issues and user questions about our HR Systems (e.g., SF EC (Employee Central), Country/ Location topics).
- Ensuring a positive enabling experience, primarily by SNOW (Service Now) Case management system and telephone advise.
- Gather information f rom users, analyze and take necessary steps to resolve the issue within f irst contact (first response rate)
- Update ...