Front Office Manager Jasper Forest Park Hotel & Marmot Lodge Canadian Rockies

Front Office Manager – Jasper Forest Park Hotel & Marmot Lodge, Canadian Rockies

The Front Office Manager is a visible, hands‑on leader responsible for delivering a consistently high standard of guest service and for ensuring smooth administrative, financial, and people‑management functions across the operation. The role requires setting service standards, driving accountability, and supporting both guests and team members in a dynamic hospitality environment.

Key Roles & Responsibilities

• Lead and manage all Front Desk operations, including scheduling, training, coaching, performance management, and daily supervision.
• Act as Hotel Manager during absences and scheduled days off.
• Model professional, service‑focused behavior and set clear expectations for guest experience standards.
• Oversee arrivals, departures, group check‑ins, VIP handling, Pursuit Adventure Centre, Retail and concierge services to ensure a seamless g...