Front Desk Supervisor Banff Caribou Lodge

Lead the front desk operations at Banff Caribou Lodge & Spa in breathtaking Banff National Park. As a Front Desk Supervisor, you'll ensure exceptional customer service and foster a welcoming atmosphere. This full-time, in-office role demands solid supervisory skills while overseeing daily operations at the front desk. You'll train and mentor staff, maintain phone etiquette, and address guest concerns to guarantee satisfaction. Your leadership will contribute to a positive environment for both guests and the team.

Key Responsibilities:

• Oversee daily front desk operations and service standards
• Train and supervise front desk staff effectively
• Manage check-ins, reservations, and guest inquiries
• Ensure excellent customer satisfaction and problem resolution
• Maintain professional phone etiquette and communication

Requirements:

• Proven supervisory experience and leadership skills
• Proficient in ma...