Front Desk Clerk (Polanco)

Additional InformationJob Number ********Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico, *****Schedule Full TimeLocated Remotely?
NPosition Type Non-ManagementResponsibilitiesProcess all guest check‐ins by confirming reservations, assigning rooms, issuing and activating keys.Process all payment types such as room charges, cash, checks, debit, or credit.Process all check‐outs, including resolving any late and disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track readiness of rooms for check‐in.Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.Supply guests with directions and information regarding the property and local areas of interest.Run daily arrival/departure reports, identify special requests, and verify report accuracy.Complete designated cashier and closing reports in the...