Rosewood Hotel Group
Front Desk Agent
Job Description
**General Information**:
- Country/Region- Mexico- Province/City- Riviera Maya- Location- Rosewood Mayakoba- Department- Rooms - Front Office- Job Type- Full-time Permanent- OPERATIONAL TASKS AND RESPONSABILITIES1. Keep all the time the standards established at the Resort Host department, always showing team work.- 2. Ensure that all the standards are kept at the highest level day by day.- 3. Have the correct knowledge about the equipment’s use and maintenance.- 4. Use in every shift the Check List, ensuring all the tasks are completed. 6. Be aware of the Daily Rosewood and share the information with the rest of the team.- 7. Keep a positive contact, even if this is physical or by telephone.- 8. Answer every phone call before the 3rd ring and use the telephone language standards.- 9. Communicate all guest complains to the supervisor or manager on duty, report it to all departments through the appropriate channels and follow up the complaint until the guest satisfaction has been acco...
- Country/Region- Mexico- Province/City- Riviera Maya- Location- Rosewood Mayakoba- Department- Rooms - Front Office- Job Type- Full-time Permanent- OPERATIONAL TASKS AND RESPONSABILITIES1. Keep all the time the standards established at the Resort Host department, always showing team work.- 2. Ensure that all the standards are kept at the highest level day by day.- 3. Have the correct knowledge about the equipment’s use and maintenance.- 4. Use in every shift the Check List, ensuring all the tasks are completed. 6. Be aware of the Daily Rosewood and share the information with the rest of the team.- 7. Keep a positive contact, even if this is physical or by telephone.- 8. Answer every phone call before the 3rd ring and use the telephone language standards.- 9. Communicate all guest complains to the supervisor or manager on duty, report it to all departments through the appropriate channels and follow up the complaint until the guest satisfaction has been acco...