French/English Customer Service Representative

Join to apply for the French/English Customer Service Representative role at SupportNinja .

What does a day in the life of a Customer Service Representative look like?

1. Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
2. Provide accurate information about products and services to customers.
3. Resolve customer issues in a timely and efficient manner.
4. Follow up with customers to ensure their issues are resolved satisfactorily.
5. Accurately document customer interactions in the organization’s CRM.
6. Adhere to company policies and procedures.
7. Meet or exceed performance targets for KPIs.
8. Participate in training and continuous learning to improve knowledge of products, services, and processes.
9. Collaborate with other departments as needed.
10. Maintain a positive, empathetic, and professional attitude towards customer...