National Bank of Canada
Fraud Dispute Analyst Client Support
Job Description
Elevate your career as a Fraud Dispute Analyst focused on client transaction disputes. This full-time role emphasizes fraud detection and client support in a dynamic environment.
As a Fraud Dispute Analyst, you will assist clients in resolving transaction disputes while ensuring their financial security. Key responsibilities include analyzing suspicious activities and collaborating with internal teams to uphold both client interests and the bank's integrity. Your expertise in customer service and fraud risk analysis will guide effective solutions every day.
Key Responsibilities:
• Handle calls regarding client transaction disputes
• Assist clients with concerns about disputed transactions
• Analyze suspicious transactions to identify root causes
• Build relationships with clients and internal colleagues
• Refer complex issues to specialized experts
Requirements:
• High school diploma required
• Customer se...
As a Fraud Dispute Analyst, you will assist clients in resolving transaction disputes while ensuring their financial security. Key responsibilities include analyzing suspicious activities and collaborating with internal teams to uphold both client interests and the bank's integrity. Your expertise in customer service and fraud risk analysis will guide effective solutions every day.
Key Responsibilities:
• Handle calls regarding client transaction disputes
• Assist clients with concerns about disputed transactions
• Analyze suspicious transactions to identify root causes
• Build relationships with clients and internal colleagues
• Refer complex issues to specialized experts
Requirements:
• High school diploma required
• Customer se...