Founding Technical Customer Success Specialist

As our first Technical Success hire, you will define the Gold Standard for how we deploy our technology globally. You will be the primary point of contact for our cornerstone customers, starting with a key implementation in Latin America. You will transition our product from a delivered solution to an integrated workflow while simultaneously building the infrastructure for our future support and onboarding teams.

Responsibilities

• Market Pioneer (LATAM & NA): Lead on-site deployments for our first customers. You will be the face of the company, managing everything from technical setup to user training and Go-Live support.
• Process Architecture: You aren't just following a checklist; you are writing it. You will design our implementation playbooks, training manuals, and troubleshooting guides from scratch.
• Bilingual Front-Line Support: Act as the primary technical point of contact (English/Spanis...