Job Description
(Fluent English) Infrastructure Support Consultant (remotely)
Seniority level: Associate
Employment type: Contract
Job function: Customer Service
Industries: IT Services and IT Consulting
What you will do:
- Provide exceptional technical support via calls, chats, and emails
- Investigate and resolve connectivity questions and issues
- Diagnose why systems cannot connect to or pull data from different data platforms
- Collaborate with internal teams to ensure smooth data flows and integrations
- Maintain documentation and follow established support processes
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client's products and services
- Securely work with customers' sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoo...