Job Description
Overview
Technical Support Consultant (LATAM, remote) – Fluent English
What you will do
- Provide exceptional customer support via emails
- Troubleshoot technical products and applications
- Provide product information and assist with sales-related questions
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
What you need to succeed
- Excellent English skills (at least C1 for both spoken and written)
- Experience in customer service within a SaaS or cybersecurity company
- Comfortable with technology and eager to learn...