(fluent English) Account Manager (Asian Market)

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. Join our team as an Account Manager and take ownership of a key client relationship, working closely with our leadership team including the Chief Customer Officer. You will navigate complex client expectations, align priorities, and drive constructive, solution‑focused conversations. This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high‑pressure environments while developing a deep understanding of both the technical and business aspects of the client’s product.

What you will do

• Take part in new client integrations and manage one or several accounts simultaneously
• Act as the main point of contact between clients and internal support teams
• Ensure support processes meet agreed KPIs,...