Flight Centre - Head of Global CRM Technology - Toronto, Canada

Opportunity

Flight Centre Travel Group is seeking a highly motivated and experienced Head of Global CRM Technology to join our team.

Our Global CRM serves as the backbone of our corporate business – facilitating and reinforcing the strategies for sales, marketing, onboarding, customer success, operations, and support. We enable business processes that drive TTV growth, boost productivity & efficiency, and elevate customer satisfaction. Our focus is on process modernization, technological innovation, and crafting AI-enabled solutions.

Using the Salesforce platform as the foundation to these solutions, the ecosystem also includes other modern technology platforms (including Genesys, Gong, Conga, ZoomInfo, Highspot, UiPath, Eloqua, Datadog). 

The Head of Global CRM Technology is responsible for managing our world class CRM technology team. The successful applicant will combine in-depth business understanding and hands-on technical know-how to drive ...