Job Description
Key Responsibilities
Regulatory Oversight:
o Monitor day-to-day operations to ensure full compliance with FDCPA, CFPB guidelines, TCPA, GLBA, UDAAP, and state-level debt collection laws.
o Support the implementation and maintenance of compliance policies, procedures, and control frameworks.
Audit & Monitoring:
o Conduct internal audits, account activity, and communication logs.
o Manage and prepare for external audits by clients or regulators.
Complaint Management:
o Investigate, document, and respond to consumer complaints from any channel (direct, CFPB, BBB, etc.).
o Analyze complaint trends and propose corrective actions.
Training & Awareness:
o Develop and deliver compliance trainin...