Financial Services Associate – Contact Centre – Full-Time (Hybrid)

Job Category : Contact Centre

Requisition Number : FINAN

Locations

531 Lake St, St Catharines, ON L2N 4H6, CAN

What you’ll do

Employee Experience

• Part of an engaged team aligned to key business drivers and delivering on outcomes.
• Is highly engaged, demonstrates empathy with colleagues and communicates ideas openly.
• Respects others and their opinions, values diversity of thought, and promotes inclusion.
• Builds and maintains internal relationships within Member Experience teams and cross‑functional departments.
• Participates and leads Contact Centre activities in support of expanding member relationships and growing share of wallet.
• Advocates for the Contact Centre, advances innovative thinking, and promotes an entrepreneurial growth mindset.

Member Experience

• Delivers an exceptional member experience and offers insi...