Pop's Cannabis Co.
FIKA Retail Experience Lead Role
Job Description
Shape the cannabis retail landscape as FIKA's Retail Experience Lead in Collingwood. Oversee daily operations while fostering a strong customer service culture.
Join the innovative FIKA Company, renowned for redefining cannabis retail with over 200 stores across Canada. As a Retail Experience Lead, you'll perform essential opening and closing duties while supervising staff during shifts. Your role will focus on maintaining high standards in store appearance, guiding employees in compliance, and delivering exceptional customer service.
Key Responsibilities:
• Open and close the retail store, manage alarms
• Model exemplary customer service and engagement
• Assist in team training and continuous education
• Address and professionally manage customer complaints
• Communicate policy changes and motivate team sales
Requirements:
• At least 2 years of retail experience
• High school diploma or GED needed
• Profound customer service and cash handling skills
Join the innovative FIKA Company, renowned for redefining cannabis retail with over 200 stores across Canada. As a Retail Experience Lead, you'll perform essential opening and closing duties while supervising staff during shifts. Your role will focus on maintaining high standards in store appearance, guiding employees in compliance, and delivering exceptional customer service.
Key Responsibilities:
• Open and close the retail store, manage alarms
• Model exemplary customer service and engagement
• Assist in team training and continuous education
• Address and professionally manage customer complaints
• Communicate policy changes and motivate team sales
Requirements:
• At least 2 years of retail experience
• High school diploma or GED needed
• Profound customer service and cash handling skills