Field Technical Support

**Job Summary**
- This role is responsible for utilizing advanced technical expertise in critical technology areas or customer groups, resolving complex incidents, and collaborating on cross-technology issues.
The role applies the organization's solutions to meet intricate customer needs and designs specialized support solutions.
The role cultivates senior-level relationships in assigned accounts, leads customer expectation management, and collaborates internally for issue resolution.
The role also provides innovative problem-solving, leads projects, and contributes to operational and strategic plans.
**Responsibilities**
- Utilizes advanced technical knowledge to operate one or more critical or high-risk technology areas (e.g., server administration, technical security management, performance management) or customer groups.
- Resolves incidents involving single or cross-technology independently and collaborates with team members to address unusually comp...