Field Technical Support

**Location**This position is based in **Chihuahua**, with teleworker status assigned to align with the job's specific requirements in this location.
**Job Summary**- This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention.The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support.The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with mínimal supervision.
**Responsibilities**- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Addresses and manages customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Leads direct pos...