Field Services Team Leader
Job Description
Description and Requirements
English resume is required for consideration
Lenovo Workplace Services acts as a Single Point of Contact (SPOC) for End User Managed Services, delivering comprehensive IT support to our customers’ end users. Fully integrated with customer IT functions and processes, we provide end-to-end local and remote support designed to ensure seamless operations and exceptional user experiences.
About the Role
We’re looking for a Field Services Team Leader to manage a team of Field Services Analysts who handle IT incidents and service requests for Lenovo’s customers. You will be responsible for team performance, customer satisfaction, and continuous improvement—ensuring that our service delivery meets and exceeds expectations.
What You’ll Do
Lead and support a team of Field Services Analysts in delivering IT support to end users.
Moni...