Field Services Lead — IT Operations & CSAT Excellence

NTT DATA North America is seeking a Field Service Team Lead in Guadalajara, Jalisco. You will direct the End User Field Service Team to achieve quality and customer satisfaction goals while overseeing schedules and team development.

The ideal candidate has 2+ years of IT leadership experience and is proficient in English, as all communications will be conducted in this language. Strong communication and project management skills are essential. The role supports a Central Time Zone schedule.