Field Service Engineer

REPORTING LINE

DEPARTMENT: Service

• Line Manager: Service Manager
• Matrix Manager(s): Service Manager

SPECIFIC DUTIES & RESPONSIBILITIES

• Repair and maintenance of analytical instrumentation
• Perform installation of equipment from delivery to sign-off
• Perform preventative maintenance per maintenance schedule
• Inform appropriate personnel on all problems using escalation procedure
• Maintain manuals
• Submit electronic paperwork timely and accurately
• Maintain excellent communication with Service Manager on all matters
• Keep customers well informed on any open issues
• Manage direct account responsibility with minimal supervision
• Knowledge of Micromeritics instruments will be considered a plus

IMPACT

• Major impact on customer satisfaction.
• Growth and profitability of preventive and corrective mainten...