Patten CAT
Field Service Administrator - Tractor
Job Description
Working Hours/Days
Monday - Friday 6:30AM - 4:30PMAfter-hours call support on rotational basis
Overview
The Field Service Administrator’s primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.
Basic Duties
The basic roles/responsibilties including, but not limited to, are listed below
+ Initiate, maintain and process work orders open to close
+ Achieve the highest levels of customer satisfaction, employee engagement and profitability
+ Ensure all work orders comply with the SOP‘s for service operations
To include
+ Proper PO#’s
+ SIMS entries
+ Outside Purchase Order management
+ Warranty compliance
+ PI/PSP compliance
+ Answer field service office p...
Monday - Friday 6:30AM - 4:30PMAfter-hours call support on rotational basis
Overview
The Field Service Administrator’s primary responsibility is to provide logistical support to all Field Service leadership and Technicians in their related functions to better enable personnel to provide the best service repairs available in the industry.
Basic Duties
The basic roles/responsibilties including, but not limited to, are listed below
+ Initiate, maintain and process work orders open to close
+ Achieve the highest levels of customer satisfaction, employee engagement and profitability
+ Ensure all work orders comply with the SOP‘s for service operations
To include
+ Proper PO#’s
+ SIMS entries
+ Outside Purchase Order management
+ Warranty compliance
+ PI/PSP compliance
+ Answer field service office p...