Northbridge Financial Corporation
Federated Insurance Customer Support Specialist
Job Description
Join Federated Insurance as a licensed Customer Support Specialist, where you’ll assist commercial micro-business clients in a hybrid work environment. Provide exceptional service while handling inquiries and policy changes.
In this critical role, you'll work closely with various teams to ensure clients receive seamless support. You’ll balance client service with internal sales responsibilities, tackling questions and ensuring every interaction is positive. Your experience in insurance and customer service will be pivotal in managing client requests efficiently.
Key Responsibilities:
• Support clients with policy changes and new business opportunities
• Collaborate with Underwriting, Billing, Risk Services, and Claims
• Utilize multiple systems for efficient client service
• Handle client inquiries and service requests with professionalism
• Ensure accurate documentation of all communications
Requirements:
• Act...
In this critical role, you'll work closely with various teams to ensure clients receive seamless support. You’ll balance client service with internal sales responsibilities, tackling questions and ensuring every interaction is positive. Your experience in insurance and customer service will be pivotal in managing client requests efficiently.
Key Responsibilities:
• Support clients with policy changes and new business opportunities
• Collaborate with Underwriting, Billing, Risk Services, and Claims
• Utilize multiple systems for efficient client service
• Handle client inquiries and service requests with professionalism
• Ensure accurate documentation of all communications
Requirements:
• Act...