Federal IT Service Delivery Manager — On‑Site Ottawa

A leading technology services firm is seeking a qualified Service Delivery Manager to oversee the Federal Government's service desk and operations. The ideal candidate will have 5–7 years of experience in service delivery management, a strong track record in managing client relationships, and proficiency in monitoring service performance metrics. This contract position involves leading a team and ensuring service standards are met while fostering continuous improvement initiatives. Applicants must possess an active federal government clearance and demonstrate expertise in enhancing operational efficiency.
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