Fan Services Manager

Job Description

The position

Reporting to the Head of Venue Operations, the Fan Services Manager is responsible for delivering aworld‑class fan experience at the FIFA Women’s World Cup 2027. This role leads the planning, coordination, and delivery of fan services across all venues, ensuring that spectators enjoy a safe, welcoming, and seamless experience from arrival to departure

The Fan Services Manager acts as the primary point of contact for all key fan service deliverables within stadium operations, ensuring consistency and compliance with agreed service standards across the tournament.

This role requires effective management of spectator services, close coordination with FIFA Functional Areas, and strong engagement with internal and external stakeholders. Key focus areas include clear communication, problem‑solving, innovation, issue escalation, transparency, and the use of reporting tools to ensure operational excell...