Fairmont Hotels & Resorts
Fairmont Banff Springs Lobby Ambassador
Job Description
Join Fairmont Banff Springs as a Lobby Ambassador, where you can create exceptional first impressions and enhance guest experiences in a breathtaking alpine setting.
In this key role, the Lobby Ambassador serves as the first point of contact for guests. You will warmly welcome them, escorting to various hotel services while ensuring all needs are met in alignment with our luxury hospitality standards. The position involves proactive engagement with guests, where you will create special moments and maintain a vibrant lobby presence.
Key Responsibilities:
• Welcome all guests entering the hotel lobby
• Recognize VIPs and repeat guests for personalized service
• Monitor guest flow for smooth arrival and departure
• Provide information on hotel services and local attractions
• Engage with guests to anticipate needs efficiently
Requirements:
• Willingness to work varied shifts, including evenings
• Customer service experience preferred
• Strong verbal and wr...
In this key role, the Lobby Ambassador serves as the first point of contact for guests. You will warmly welcome them, escorting to various hotel services while ensuring all needs are met in alignment with our luxury hospitality standards. The position involves proactive engagement with guests, where you will create special moments and maintain a vibrant lobby presence.
Key Responsibilities:
• Welcome all guests entering the hotel lobby
• Recognize VIPs and repeat guests for personalized service
• Monitor guest flow for smooth arrival and departure
• Provide information on hotel services and local attractions
• Engage with guests to anticipate needs efficiently
Requirements:
• Willingness to work varied shifts, including evenings
• Customer service experience preferred
• Strong verbal and wr...