Mondofix Inc.
Expert Support Specialist in Collision Services
Job Description
Deliver technical support excellence as a Collision Support Specialist. Focus on troubleshooting and assisting franchisees while providing operational expertise across the region.
This dynamic position involves resolving technical issues for franchisees in a hands-on manner. Key responsibilities include conducting vehicle reinspections, reviewing estimates, and documenting interactions accurately. Collaborating with management further enhances support effectiveness and drives performance improvements within the franchise network.
Key Responsibilities:
• Conduct vehicle reinspections and quality control checks
• Review estimates and coach for compliance with insurer standards
• Maintain thorough documentation of customer interactions
• Work with area managers to identify and address issues
• Provide training on insurance, estimating, and parts programs
Requirements:
• College Diploma or Bachelor’s Degree required
• Minimum of 3 years industry experience
...
This dynamic position involves resolving technical issues for franchisees in a hands-on manner. Key responsibilities include conducting vehicle reinspections, reviewing estimates, and documenting interactions accurately. Collaborating with management further enhances support effectiveness and drives performance improvements within the franchise network.
Key Responsibilities:
• Conduct vehicle reinspections and quality control checks
• Review estimates and coach for compliance with insurer standards
• Maintain thorough documentation of customer interactions
• Work with area managers to identify and address issues
• Provide training on insurance, estimating, and parts programs
Requirements:
• College Diploma or Bachelor’s Degree required
• Minimum of 3 years industry experience
...