Expert AFR Francés

Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

Key Responsibilities

• Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes
• Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations
• Collaborate with counterparts to validate and finalize documents
• Assign tasks to supporting functions and monitor performance
• Meet and exceed customer expectations as well as internal Key Performance Indicators
• Be the customer’s first point of contact, providing exceptional customer service and promptly delive...