Job Description
Join an innovative technical support team as an experienced Technical Support Engineer in Toronto. This hybrid role focuses on advanced troubleshooting and customer interaction every week.
You'll serve as the final escalation point for complex issues within ServiceNow. This position demands excellent problem-solving skills, proficiency in databases, and strong Object-Oriented programming knowledge, especially in Java. Flexibility for after-hours support is required to meet the needs of our global clientele.
Key Responsibilities:
• Troubleshoot complex technical issues directly with customers
• Mentor junior engineers and provide technical guidance
• Debug and resolve advanced issues in web application stacks
• Perform deep database analysis to rectify issues
• Collaborate with cross-functional teams to improve workflows
Requirements:
• Proficient in Java and JavaScript programming languages
• Experience with relational databases like MySQL or Oracle
• K...
You'll serve as the final escalation point for complex issues within ServiceNow. This position demands excellent problem-solving skills, proficiency in databases, and strong Object-Oriented programming knowledge, especially in Java. Flexibility for after-hours support is required to meet the needs of our global clientele.
Key Responsibilities:
• Troubleshoot complex technical issues directly with customers
• Mentor junior engineers and provide technical guidance
• Debug and resolve advanced issues in web application stacks
• Perform deep database analysis to rectify issues
• Collaborate with cross-functional teams to improve workflows
Requirements:
• Proficient in Java and JavaScript programming languages
• Experience with relational databases like MySQL or Oracle
• K...