Bell Canada
Experience Architecture Manager at Bell
Job Description
Elevate customer journeys with Bell as the Journey Design & Experience Architecture Manager. Utilize advanced methodologies like Double Diamond and AI tools to enhance service delivery and decision quality.
In this pivotal role, you will lead end-to-end journey design and contribute to experience architecture through structured methods. Your insights will support the development of service blueprints that align customer needs with operational capabilities. Join a collaborative team aiming to transform experiences and shape the future of customer interactions at Bell.
Key Responsibilities:
• Lead journey design using frameworks like JTBD and service design
• Apply structured methodology across the design process
• Contribute to comprehensive service blueprints linking pain points
• Drive intake and shaping with data-driven insights
• Leverage AI tools for enhanced design efficiency
Requirements:
• Bachelor's in Design, Psychology, or similar field
• Strong ...
In this pivotal role, you will lead end-to-end journey design and contribute to experience architecture through structured methods. Your insights will support the development of service blueprints that align customer needs with operational capabilities. Join a collaborative team aiming to transform experiences and shape the future of customer interactions at Bell.
Key Responsibilities:
• Lead journey design using frameworks like JTBD and service design
• Apply structured methodology across the design process
• Contribute to comprehensive service blueprints linking pain points
• Drive intake and shaping with data-driven insights
• Leverage AI tools for enhanced design efficiency
Requirements:
• Bachelor's in Design, Psychology, or similar field
• Strong ...