Job Description
About the team
We are looking for a motivated, personable, and outgoing individual with excellent customer support and leadership experience to join our bilingual Executive Support Team in Toronto on a hybrid basis. The ideal candidate is a master problem solver with an entrepreneurial spirit, innovative mindset, and a positive, can‑do attitude. This is an exciting opportunity to take part in a high‑energy and fun work environment for a rapidly growing company with global ambitions.
What you will do
- Provide exceptional experiences to Turo's hosts and guests, in both English and French.
- Field a wide variety of cases/tickets related to billing, fees and fines, mechanical issues, damage, and reservation scheduling and more.
- Handle sensitive and stressful situations with grace while exemplifying Turo's values.
- Communicate with internal Turo stakeholders of all levels on a regular basis.
- Ensure that Turo Hosts a...