Singapore National Eye Centre
Executive Role in Call Centre Operations
Job Description
Become a key player in our Call Centre operations as a Senior Executive, specializing in patient communications regarding surgical services. Your role will revolve around patient scheduling and care instruction.
As a Senior Executive, you will bridge communication between patients, clinical teams, and insurance providers while managing inquiries and complaints professionally. Your focus will be on maintaining high KPIs in service delivery while coordinating pre-operative education and post-operative follow-up. This position requires strong interpersonal skills and the ability to adapt to healthcare information systems.
Key Responsibilities:
• Execute patient inquiries management and appointment scheduling
• Coordinate with clinical staff on surgical information
• Provide comprehensive education on surgical processes
• Document patient interactions for continuous improvement
• Maximize the efficiency of contact centre resources
...
As a Senior Executive, you will bridge communication between patients, clinical teams, and insurance providers while managing inquiries and complaints professionally. Your focus will be on maintaining high KPIs in service delivery while coordinating pre-operative education and post-operative follow-up. This position requires strong interpersonal skills and the ability to adapt to healthcare information systems.
Key Responsibilities:
• Execute patient inquiries management and appointment scheduling
• Coordinate with clinical staff on surgical information
• Provide comprehensive education on surgical processes
• Document patient interactions for continuous improvement
• Maximize the efficiency of contact centre resources
...