Executive – Customer support

Pay: 2,000.00 (MYR) - 10,000.00 (MYR) per month

Job description:

Job Scope / Responsibilities

• Handle inquiries and support requests from customers in Japan who are using our client’s services.
• Provide support via phone calls and online chat channels in Japanese (and English if bilingual).
• Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs.
• Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses.
• Update internal systems / CRM with customer interaction details.
• Coordinate with internal teams when escalation is required.
• Comply with service KPIs, deadlines, and quality standards.

Requirements

• Proficiency in Japanese (Native-level or JLPT N2/N1 preferred).
• English communication ability will be an added advantage (for bilin...