Tangerine Bank
Everyday Banking Senior Manager - Tangerine
Job Description
Lead banking initiatives as Senior Manager for Everyday Banking at Tangerine’s Contact Centre in Canada. Cultivate a strong service culture while enhancing client interactions and support.
Your focus will be on overseeing the execution of business strategies, ensuring compliance with regulations, and guiding performance management programs. Developing high-performing teams and establishing strong internal relationships will be key to meeting departmental goals.
Key Responsibilities:
• Cultivate a customer-oriented team culture
• Set and manage performance standards across departments
• Achieve sales goals through effective service delivery
• Oversee improvement projects and operational efficiency
• Ensure compliance with internal and regulatory standards
Requirements:
• University or College Degree or relevant work history
• Minimum 5 years in contact centres with 2-3 years leadership
• Competent in process management and analytics
• Strong problem r...
Your focus will be on overseeing the execution of business strategies, ensuring compliance with regulations, and guiding performance management programs. Developing high-performing teams and establishing strong internal relationships will be key to meeting departmental goals.
Key Responsibilities:
• Cultivate a customer-oriented team culture
• Set and manage performance standards across departments
• Achieve sales goals through effective service delivery
• Oversee improvement projects and operational efficiency
• Ensure compliance with internal and regulatory standards
Requirements:
• University or College Degree or relevant work history
• Minimum 5 years in contact centres with 2-3 years leadership
• Competent in process management and analytics
• Strong problem r...