Job Description
Automobile Technician About the Company: Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens. Role: Automobile Technician Responsibilities: Customer Handling Warmly welcome and assist customers with service requests Gather and update customer feedback in the system Communicate effectively with customers regarding repair updates Diagnosis Analyze and diagnose scooters to determine necessary repairs Document diagnosis reports in the Workshop Management System (Getafix) Perform necessary repairs and conduct final inspections based on customer requirements System Handling Track customer complaints in Zendesk and provide real-time updates Utilize Workshop Management System (Getafix) with 100% adherence Update operational status and estimated time of arrival in CRM and WMS systems Monitor scooter health in the Telematics Command Centre for thorough diagnosis Technical Repairs Possess c...