EUC / Desktop Support L1

*Job Title: End User Computing (EUC) Engineer **Location:** Gaborone, Botswana **Employment Type: dispatch / freelance Job Summary We are seeking an experienced End User Computing (EUC) Engineer to provide onsite and remote technical support for end-user devices, applications, and IT infrastructure. The successful candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, and ensuring a high level of customer satisfaction. Key Responsibilities * Provide Level 1 and Level 2 desktop support to end users. * Install, configure, and maintain desktops, laptops, printers, and mobile devices. * Troubleshoot hardware, software, network, and connectivity issues. * Support Microsoft Windows operating systems and Microsoft 365 applications. * Manage Active Directory user accounts, groups, and permissions. * Handle incident tickets and service requests in accordance with SLAs. * Perform hardware replacements, upgrades, and asset managem...