Especialista en soporte técnico (capacitación)

About the Role

Design, develop, and implement the comprehensive training strategy for current and prospective Dongfeng customers in Mexico, with the objective of ensuring that operators of our units obtain maximum benefit from them, while also understanding every operational detail for their proper use.

Responsibilities

Design the National Training Strategy for Customers

Define the comprehensive customer training model aligned with the commercial plan.

Identify Competency Gaps

Analyze the performance of our units to identify critical knowledge areas and develop specific corrective action plans.

Deliver Training Programs

Conduct in-person sessions, virtual trainings, and hands-on workshops according to the annual schedule for customers.

Develop and Update Materials

Create presentations, manuals, and digital content in line with product or process updates.

Coordinate with Technical and Commercial Areas

Gather up-to-date inf...