Job Description
Advanced English required
Are you passionate about guiding customers from day one and making a real impact on their initial SaaS experience? This opportunity is for you.
We are looking for a Trial Experience Specialist to become a trusted partner for users during their trial period—providing consultative guidance, understanding their business goals, and helping them unlock maximum value from the platform from the very beginning.
What you’ll do:- Identify, engage, and nurture new customer relationships during the trial period
- Understand customer needs and align solutions with their business goals
- Provide consultative trial support to maximize conversion from trial to paid customers
- Clearly communicate and demonstrate the value proposition of a SaaS platform (Capture, Nurture & Close)
- Engage with customers via Zoom, phone, SMS, email, and other digital channels
- Collaborate with cross...