Job Description
DevSavant is seeking an Escalation Support Engineer to handle complex technical issues and work alongside Engineering to improve processes. You will respond to high-complexity tickets that require deep dives into APIs and backend systems.
You’ll be a crucial part of the technical support team, mentoring Level 1 engineers and ensuring customer satisfaction through effective incident response and root cause analysis.
The role offers a unique opportunity to sharpen your technical skills in a fast-paced environment while collaborating directly with engineers.
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