Equitable Life of Canada
Equitable CX Strategy Director Position
Job Description
Join Equitable as the Director of CX Insights and Strategy, focusing on strategic governance and enhancing client experiences. This hybrid role emphasizes collaboration and data analysis.
As the Director, you will own the CX insights strategy, collaborating with senior leaders to enhance client interactions based on feedback. You’ll drive initiatives that integrate insights and ensure clients are at the heart of every decision made at Equitable. Your impact will be felt as you transform complex data into clear insights.
Key Responsibilities:
• Establish the CX intelligence standards and frameworks
• Synthesize client insights into actionable strategies
• Design the closed-loop Insights-to-Action model
• Lead enterprise-wide CX initiatives and governance
• Define and track CX impact metrics
Requirements:
• Client-focused leader with a history of improving experiences
• Deep understanding of client insights across multiple channels
• Excels in translating...
As the Director, you will own the CX insights strategy, collaborating with senior leaders to enhance client interactions based on feedback. You’ll drive initiatives that integrate insights and ensure clients are at the heart of every decision made at Equitable. Your impact will be felt as you transform complex data into clear insights.
Key Responsibilities:
• Establish the CX intelligence standards and frameworks
• Synthesize client insights into actionable strategies
• Design the closed-loop Insights-to-Action model
• Lead enterprise-wide CX initiatives and governance
• Define and track CX impact metrics
Requirements:
• Client-focused leader with a history of improving experiences
• Deep understanding of client insights across multiple channels
• Excels in translating...