Envoyage

Envoyage - Member Support Leader - Toronto, ON

📍 Location
Canada, Ontario
⏰ Job Type
Full time
📅 Posted
June 05, 2026
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Job Description

Opportunity

Step into a pivotal leadership role shaping the success of Envoyage Canada’s independent network. As Member Support Leader, you’ll drive the end‑to‑end member experience — from onboarding through ongoing support and engagement — ensuring exceptional satisfaction and long‑term growth. This role blends strategy, people leadership, and operational excellence, giving you the opportunity to influence scalability, profitability, and community connection across the network. If you’re a relationship‑driven problem solver who thrives in fast‑moving environments, this is your chance to make a meaningful impact.

Key Responsibilities

  • Lead the day‑to‑day operations of the member support function across the Envoyage network

  • Drive high member satisfaction and retention through effective support strategies and service delivery

  • Establish, communicate, and achieve service level agreements (SLAs)

  • Handle escalated support issu...
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