Enrolment Services Representative (Mackenzie)

Job Summary

Job Summary Reporting to the Associate Registrar – Admissions or their designate, and where applicable, assigned day-to day supervision from local campus manager, the primary responsibility of the Enrolment Services Representative ( ESR ) is to deliver high-quality front-line services to students and the College community, and administrative support within the Office of the Registrar. This role responds to a diverse array of student enquiries with a high level of accuracy and efficiency. ESRs also input a large volume of student data with precision and are principally responsible for the timeliness, integrity and accuracy of this critical institutional asset.

Responsibilities

• Serves as the initial point of contact for new and current students, as well as campus visitors, by providing exceptional customer service, responding to general inquiries, and directing individuals to appropriate institutional and local resources.
• E...